180+ potential checkpoints
Covering every stage of the guest journey.
See your restaurant
through your
guest’s eyes.
Independent guest-experience audits that turn every visit into a clear, prioritised action plan.
Confidential. Evidence-based. Built for restaurants.
The Example RestaurantAudit visit · 14 May 2024 · Lunch
Guest journey score82/100
Good experience overall
Arrival & welcome85/100
Food & drink78/100
Service84/100
Payment & farewell80/100
Priority actionsImpactStatus
Improve menu knowledge during peak timesHighNot started
Speed up food delivery for lunch serviceHighComplete
Greet every guest within 30 secondsMediumNot started
Action plan progress
33%
Evidence-backed reports
Clear findings with photos, scores and recommendations.
Training linked to findings
Targeted modules to close gaps and build consistency.
From anonymous visit to measurable improvement
- 01
Anonymous visit
A trained auditor visits as a regular guest and experiences your restaurant in real time.
- 02
Detailed report
Receive a clear report with scores, evidence, photos and what matters most.
- 03
Prioritised action plan
Focus on the issues that have the biggest impact on your guests and your business.
- 04
Measured follow-up
Track progress, close the loop and keep improving the guest experience.
Know what
needs attention first.
Scores show the pattern. Evidence explains it. The action plan tells your team what to do next.
View sample reportThe Example RestaurantAudit visit · 14 May 2024 · Lunch
Export reportGuest journey score82/100Good experience overall
Top strengths
Arrival & welcome85/100
Food & drink78/100
Service84/100
Payment & farewell80/100
Priority actionsImpactStatus
Improve menu knowledge during peak timesHighNot started
Speed up food delivery for lunch serviceHighIn progress
Consistent greeting within 30 secondsMediumNot started
Turn findings into
focused training.
Assign the right learning from the exact gaps found in each audit.
- 01
Audit finding
A specific issue identified in the audit.
→ - 02
Focused course
Targeted learning to build the right skills.
→ - 03
Measured follow-up
Track progress and close the gap with confidence.
Signature Audit —
from £499
A comprehensive guest-experience audit with a clear report and practical action plan.
- Anonymous visit
- Evidence-backed report
- Prioritised action plan
One clear view across every location.
Track scores, actions and training progress privately across your group.
LeedsYorkSheffield
Latest score
82/100
76/100
88/100
Action plan progress
65%
42%
78%
Questions, answered clearly.
Will our team know the visit date?
No. You agree a broad audit window, while the exact visit remains confidential.
Are reports confidential?
Yes. Reports are private to your authorised users and are never used for public rankings.
Can we book follow-up audits?
Yes. Follow-up audits can measure whether agreed improvements have become consistent.
Can training be assigned from findings?
Yes. Findings can map directly to focused courses and tracked learning assignments.